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検索キーワード:(件名: #Customer services)
該当件数:97件
The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh
New York : AMACOM , c2000
図書 <BB00475194>
How to appreciate your customers / B.H. Elvy
Basingstoke : Macmillan Business , 1995
図書 <BB00302259>
Customer service : a practical approach / Elaine K. Harris
5th ed., international ed. - Boston : Pearson Education , c2010
図書 <BB12582852>
Customer needs and solutions
[Netherlands] : [Springer Science & Business Media] , 2014-
電子ジャーナル <OJ00232772>
The V-model of service quality : an exploration of African customer service delivery metrics / by Grafton Whyte
: print. - 1st ed. - Bingley : Emerald Pub. , 2018. - (Emerald points)
図書 <BB13116333>
25 tips for excellent customer service : an action plan for service success / Ian Linton
London : Institute of Management Foundation/Pitman , 1995
図書 <BB00312186>
Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA / edited by Fred Wiersema
1st ed. - New York : HarperBusiness , c1998. - (BusinessMasters series)
図書 <BB12662186>
Services, experiences and innovation : integrating and extending research / edited by Ada Scupola, Lars Fuglsang
: cased. - Cheltenham, UK : Edward Elgar Pub. , c2018. - (Services, economy and innovation)
図書 <BB13088492>
Putting stakeholder management into practice / Margit Huber, Joachim Scharioth, Martina Pallas, editors
: alk. paper. - Berlin ; New York ; Tokyo : Springer , c2004
図書 <BB10046708>
Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry
New York : Free Press , c1999
図書 <BB00437749>
Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel
Newcastle upon Tyne : Cambridge Scholars Pub. , 2016
図書 <BB12995899>
The SAGE handbook of service-dominant logic / edited by Stephen L. Vargo and Robert F. Lusch ; assistant editor, Kaisa Koskela-Huotari
: hbk. - Los Angeles : SAGE , [2018], c2019
図書 <BB13071441>
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner
International ed.. - 2nd ed. - Boston : Irwin/McGraw-Hill , c2000
図書 <BB00470950>
Customer-responsive management : the flexible advantage / Frank W. Davis, Karl B. Manrodt
: pbk. - Cambridge, Mass. : Blackwell Publishers , 1996
図書 <BB00326227>
Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss
New York : Van Nostrand Reinhold , c1995
図書 <BB00314398>
World-class customer satisfaction / Jonathan D. Barsky
Burr Ridge, Ill. : Irwin Professional Pub. , c1995
図書 <BB00295088>
Cooperate to compete : building agile business relationships / Kenneth Preiss, Steven L. Goldman, Roger N. Nagel
New York : Van Nostrand Reinhold , c1996
図書 <BB00345629>
Customer loyalty : how to earn it, how to keep it / Jill Griffin ; foreword by Robert T. Herres
New and rev. ed. - San Francisco : Jossey-Bass , c2002. - (The Jossey-Bass business & management series)
図書 <BB00567200>
Introduction to information-based high-tech services / Eric Viardot
Boston : Artech House , c1999. - (Artech House technology management library)
図書 <BB00444834>
The innovator's dilemma : the revolutionary book that will change the way you do business / Clayton M. Christensen
: pbk. - 1st Collins Business Essentials ed. - New York : CollinsBusiness Essentials , 2005, c2003
図書 <BB12106260>
America's service meltdown : restoring service excellence in the age of the customer / Raul Pupo
Santa Barbara, Calif. : Praeger , c2010
図書 <BB12106475>
Revolutionize your customer experience / Colin Shaw
New York, N.Y. : Palgrave Macmillan , 2005
図書 <BB10158804>
Services and innovation / edited by Faïz Gallouj and Faridah Djellal
: [hbk.]. - Cheltenham : Edward Elgar Pub. , c2015. - (An Elgar research collection)
図書 <BB12957468>
Service management and marketing : managing the service profit logic / Christian Grönroos
4th ed. - Chichester : Wiley , c2015
図書 <BB13017958>
Service quality (SQ) : perspectives, management and improvement strategies / Arthur Collins, editor
New York : Nova Science Publishers , c2017. - (Business issues, competition and entrepreneurship). - (Novinka)
図書 <BB13053136>
Leading the customer experience : inspirational service leadership / Sarah Cook
: hbk. - Farnham : Gower , c2015
図書 <BB13024002>
Organisational schizophrenia : impact on customer service quality / Gopal K. Gureja
: pb. - Los Angeles : SAGE , 2013
図書 <BB13024007>
The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor
Boston : Harvard Business School Press , c2003
図書 <BB13026136>
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler
Boston, Mass. : Harvard Business Press , c2008
図書 <BB12577971>
The service-dominant logic of marketing : dialog, debate, and directions / Robert F. Lusch and Stephen L. Vargo, editors ; forewords by Ruth N. Bolton and Frederick E. Webster, Jr
: pbk,: cloth. - Armonk, N.Y. : M.E. Sharpe , c2006
図書 <BB12582082>
Service management and marketing : customer management in service competition / Christian Grönroos
3rd ed. - Chichester : Wiley , c2007
図書 <BB12582337>
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze
New York : AMACOM , c2010
図書 <BB12293703>
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation / edited by Per Kristensson, Peter Magnusson, Lars Witell
: hc. - New Jersey : World Scientific , c2019
図書 <BB13088493>
Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / Bert Smit and Frans Melissen
: pbk. - London : Routledge , 2018
図書 <BB13065347>
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
New York : Free Press , c1997
図書 <BB10353695>
: pbk. - New York : Harper Business , 2011
図書 <BB12672095>
Service business
Berlin [Germany] ; Heidelberg [Germany] : Springer
電子ジャーナル <OJ00054376>
The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen
: pbk. - Boston, Mass. : Harvard Business Review Press , c2016. - (The management of innovation and change series)
図書 <BB13172653>
Boston, Mass. : Harvard Business School Press , c1997. - (The management of innovation and change series)
図書 <BB00490640>
Managing the total customer experience: Lands' End case study
print. - Houston, Texas : American Productivity & Quality Center (APQC) , 2005
電子書籍 <OB01053689>
Next generation call center: NetBank
print. - Houston, Texas : American Productivity & Quality Center (APQC) , 2007
電子書籍 <OB01053785>
Requests and responses in calls for service / by Seung-Hee Lee
Ann Arbor, Mich. : ProQuest Information and Learning , c2006
図書 <BB10358743>
Journal of services marketing
Bradford, West Yorkshire, England : EMERALD
電子ジャーナル <OJ00034420>
Journal of service research
[Thousand Oaks, Calif.] : Sage Publications
電子ジャーナル <OJ00034416>
Journal of customer service in marketing & management
Binghamton, N.Y. : Haworth Press , [1995-1999]
電子ジャーナル <OJ00218039>
Wealth management
Issue 1-. - Hong Kong : Asiamoney , ©2002-
電子ジャーナル <OJ00107119>
Global consumer services / Datamonitor
New York, NY : Datamonitor
電子ジャーナル <OJ00022929>
Global specialized consumer services / Datamonitor
電子ジャーナル <OJ00207739>
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention / Thorsten Hennig-Thurau, Ursula Hansen, editors
Berlin : Springer , c2000
図書 <BB00482634>
Winning the service game / Benjamin Schneider, David E. Bowen
Boston, Mass. : Harvard Business School Press , c1995
図書 <BB00291838>