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検索キーワード:(件名: #Consumer satisfaction)
該当件数:48件
The customer is key : gaining an unbeatable advantage through customer satisfaction / Milind M. Lele ; with Jagdish N. Sheth
: pbk. - New York : Wiley , c1987,1991. - (Wiley management series on problem solving, decision making, and strategic thinking)
図書 <BB00075556>
Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes
Milwaukee, Wis. : ASQC Quality Press , c1992
図書 <BB00280066>
Customer loyalty and success / James J. Lynch
Basingstoke : Macmillan Business , 1995
図書 <BB00301235>
The joyless economy : an inquiry into human satisfaction and consumer dissatisfaction / Tibor Scitovsky
New York : Oxford University Press , 1976
図書 <BB00019706>
The customer delight principle : exceeding customers' expectations for bottom-line success / Timothy Keiningham and Terry Vavra
Chicago : McGraw-Hill , c2001
図書 <BB10029345>
Customer chemistry : how to keep the customers you want--and say "good-bye" to the ones you don't / Mary Naylor and Susan Greco
Chicago : McGraw-Hill , c2002
図書 <BB10030229>
Consumer satisfaction : advancements in theory, modeling, and empirical findings / Alessandro M. Peluso
Bern : P. Lang , c2011
図書 <BB12295213>
Customer loyalty today
[London] : Centaur Communications
電子ジャーナル <OJ00014768>
Consumer boycotts : effecting change through the marketplace and the media / Monroe Friedman
: hbk,: pbk. - New York ; London : Routledge , c1999
図書 <BB00460615>
Serving them right : innovative and powerful customer retention strategies / Laura A. Liswood
: pbk. - New York : HarperBusiness , c1990
図書 <BB00253851>
Customer-responsive management : the flexible advantage / Frank W. Davis, Karl B. Manrodt
: pbk. - Cambridge, Mass. : Blackwell Publishers , 1996
図書 <BB00326227>
The value network : integrating the five critical processes that create customer satisfaction / Louis J. De Rose
New York : AMACOM , c1994
図書 <BB00275236>
Market-driven management : using the new marketing concept to create a customer-oriented company / by Frederick E. Webster, Jr
New York : Wiley , c1994. - (The Portable MBA series)
図書 <BB00282206>
World-class customer satisfaction / Jonathan D. Barsky
Burr Ridge, Ill. : Irwin Professional Pub. , c1995
図書 <BB00295088>
Seeking customers / edited, with an introduction by Benson P. Shapiro and John J. Sviokla
Boston, MA : Harvard Business School Pub. , c1993. - (The Harvard business review book series)
図書 <BB00243987>
Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra
Homewood, Ill. : Business One Irwin , c1992
図書 <BB00216096>
AMA handbook for customer satisfaction / Alan Dutka
Lincolnwood, Ill. : NTC Business Books , c1994
図書 <BB00257630>
Consumer behaviour in China : customer satisfaction and cultural values / Oliver H.M. Yau
London ; New York : Routledge , 1994. - (Consumer research and policy series)
図書 <BB00261201>
Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver
: cloth,: pbk. - Thousand Oaks, Calif. : Sage Publications , c1994
図書 <BB00264071>
Field service management : an integrated approach to increasing customer satisfaction / Arthur V. Hill
Homewood, Ill. : Business One Irwin , c1992. - (The Business One Irwin/APICS library of integrated resource management)
図書 <BB00224792>
Achieving excellence in stakeholder management / Joachim Scharioth, Margit Huber, editors
Berlin : Springer , c2003
図書 <BB00579069>
Revolutionize your customer experience / Colin Shaw
New York, N.Y. : Palgrave Macmillan , 2005
図書 <BB10158804>
Customer value creation behavior / Youjae Yi
: hbk. - London : Routledge , 2014
図書 <BB12893874>
: pbk. - London : Routledge , 2016, c2014
図書 <BB12994308>
Service quality (SQ) : perspectives, management and improvement strategies / Arthur Collins, editor
New York : Nova Science Publishers , c2017. - (Business issues, competition and entrepreneurship). - (Novinka)
図書 <BB13053136>
The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell
: hbk. - New York, NY : Palgrave Macmillan , 2007
図書 <BB12582288>
Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power
New York : Portfolio , 2006
図書 <BB12390546>
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze
New York : AMACOM , c2010
図書 <BB12293703>
Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman
Chicago : American Library Association , 2001
図書 <BB00507873>
The market driven organization : understanding, attracting, and keeping valuable customers / George S. Day
New York : Free Press , c1999
図書 <BB10053058>
Handbook of customer satisfaction measurement / Nigel Hill
: cloth. - Aldershot, Hampshire, England ; Brookfield, Vt. : Gower , c1996
図書 <BB00325895>
The second century : reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry / Matthias Holweg, Frits K. Pil
: pbk. - Cambridge, Mass. : MIT Press , c2004
図書 <BB10055408>
Managing customer value : essentials of product quality, customer service, and price decisions / Bill Dodds
: pbk.. - Lanham, Md. : University Press of America , 2003
図書 <BB10046632>
Morality and the market : consumer pressure for corporate accountability / N. Craig Smith
: hard,: pbk. - London ; New York : Routledge , 1990. - (Consumer research and policy series)
図書 <BB00109688>
The competitive advantage
Richmond, Virginia : Columbia Books LLC
電子ジャーナル <OJ00242159>
First contact resolution: Xerox case study
print. - Houston, Texas : American Productivity & Quality Center (APQC) , 2005
電子書籍 <OB01053283>
Journal of customer behaviour
Helensburgh : Westburn
電子ジャーナル <OJ00243400>
Consuming public services / edited by Nicholas Deakin and Anthony Wright
London ; New York : Routledge , 1990
図書 <BB00110480>
Prosperity for all : consumer activism in an era of globalization / Matthew Hilton
: pbk. - Ithaca : Cornell University Press , 2009. - (Cornell paperbacks)
図書 <BB12183377>
Journal of Japan Association for Performance Excellence online
Tokyo, Japan : Japan Association for Performance Excellence
電子ジャーナル <OJ00033145>
The customer century : lessons from world-class companies in integrated marketing and communications / Anders Gronstedt
New York : Routledge , 2000
図書 <BB00480299>
Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers / Christopher W.L. Hart
New York : AMACOM , c1993
図書 <BB00285039>
Modern analysis of customer surveys : with applications using R / edited by Ron S. Kenett, Silvia Salini
: print. - Chichester : Wiley , 2012. - (Statistics in practice)
図書 <BB12581808>
Journal of consumer satisfaction, dissatisfaction, and complaining behavior : CS/D & CB
Provo, Utah : Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc. , ©1988-. - Las Vegas, NV : University of Nevada, Las Vegas
電子ジャーナル <OJ00243395>
Mass affluence : seven new rules of marketing to today's consumer / Paul Nunes, Brian Johnson
Boston, Mass. : Harvard Business School Press , c2004
図書 <BB10068627>
Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / Bert Smit and Frans Melissen
: pbk. - London : Routledge , 2018
図書 <BB13065347>
Effectively managing performance measurement systems LL Bean case study
print. - Houston, Texas : American Productivity & Quality Center (APQC) , 2004
電子書籍 <OB01053174>
Watching Jim Crow : the struggles over Mississippi TV, 1955-1969 / Steven D. Classen
: pbk. - Durham, N.C. : Duke University Press , 2004. - (Console-ing passions : television and cultural power / edited by Lynn Spigel)
図書 <BB10085933>