同志社大学の蔵書を検索
本学蔵書と電子資料をまとめて検索
同志社女子大学の蔵書を検索
他大学の蔵書を検索
国内の論文を検索
国立国会図書館NDLサーチを検索
同志社大学の蔵書を検索した結果です。電子書籍/電子ジャーナルは書誌詳細画面のリンクから利用できます。
検索キーワード:(書誌分類: 658.812)
該当件数:28件
The SAGE handbook of service-dominant logic / edited by Stephen L. Vargo and Robert F. Lusch ; assistant editor, Kaisa Koskela-Huotari
: hbk. - Los Angeles : SAGE , [2018], c2019
図書 <BB13071441>
The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh
New York : AMACOM , c2000
図書 <BB00475194>
Shaking the foundations : the origins of relationship marketing / edited by John Egan and Michael J. Harker
London : Sage , 2005. - (SAGE library in business and management ; . Relationship marketing / edited by John Egan and Michael J. Harker ; v. 1)
図書 <BB10117001>
A broad church : conceptual and theoretical developments in relationship marketing / edited by John Egan and Michael J. Harker
London : Sage , 2005. - (SAGE library in business and management ; . Relationship marketing / edited by John Egan and Michael J. Harker ; v. 2)
図書 <BB10117002>
Paradigm or perspective : the future of relationship marketing / edited by John Egan and Michael J. Harker
London : Sage , 2005. - (SAGE library in business and management ; . Relationship marketing / edited by John Egan and Michael J. Harker ; v. 3)
図書 <BB10117003>
25 tips for excellent customer service : an action plan for service success / Ian Linton
London : Institute of Management Foundation/Pitman , 1995
図書 <BB00312186>
Customer loyalty and success / James J. Lynch
Basingstoke : Macmillan Business , 1995
図書 <BB00301235>
How to appreciate your customers / B.H. Elvy
図書 <BB00302259>
Customer care : implementing total quality in today's service-driven organisation / Sarah Cook
London : Kogan Page , c1992
図書 <BB00231270>
Customer service and support : implementing effective strategies / Colin G. Armistead, Graham Clark
London : Financial Times : Pitman , 1992
図書 <BB00197923>
What the customer wants you to know : how everybody needs to think differently about sales / Ram Charan
: pbk. - London : Penguin , 2009. - (Penguin books ; . Penguin business)
図書 <BB10330147>
Strategic relationship marketing / Søren Hougaard, Mogens Bjerre
Berlin ; Tokyo : Springer , c2003
図書 <BB10038095>
Customer relationship management / Neil Russell-Jones
Canterbury : Financial World , c2002
図書 <BB10194617>
Handbook on the experience economy / edited by Jon Sundbo, Flemming Sørensen
Cheltenham : E. Elgar , c2013
図書 <BB12859531>
Handbook on research in relationship marketing / edited by Robert M. Morgan, Janet Turner Parish, George Deitz
: cased. - Cheltenham : E. Elgar Pub. , c2015
図書 <BB12891633>
Building customer-brand relationships / Don E. Schultz ... [et al.]
: hbk. - London : Routledge , 2015, c2009
図書 <BB12986096>
Customer value creation behavior / Youjae Yi
: pbk. - London : Routledge , 2016, c2014
図書 <BB12994308>
Customer service : a practical approach / Elaine K. Harris
5th ed., international ed. - Boston : Pearson Education , c2010
図書 <BB12582852>
Strategic customer management : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow
: hardback,: pbk. - Cambridge ; New York : Cambridge University Press , 2013
図書 <BB12609111>
Services, experiences and innovation : integrating and extending research / edited by Ada Scupola, Lars Fuglsang
: cased. - Cheltenham, UK : Edward Elgar Pub. , c2018. - (Services, economy and innovation)
図書 <BB13088492>
A research agenda for service innovation / edited by Faïz Gallouj, Faridah Djellal
: cased. - Cheltenham : Edward Elgar Publishing , c2018. - (Elgar research agendas)
図書 <BB13093344>
Real time : preparing for the age of the never satisfied customer
: pbk. - Boston, Mass. : Harvard Business School Press , 1999
図書 <BB00440734>
Customer relationship management : concepts and technologies / Francis Buttle
: pbk. - 2nd ed. - Oxford : Butterworth-Heinemann , c2009
図書 <BB10289826>
Building routes to customers : proven strategies for profitable growth / Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer
: hbk. - New York : Springer , c2009
図書 <BB10323745>
Relationship marketing : perspectives, dimensions and contexts / Tracy Harwood, Tony Garry and Anne Broderick
London : McGraw-Hill Education , c2008. - (McGraw-Hill higher education)
図書 <BB10263088>
Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni
1st ed. - San Francisco, CA : Jossey-Bass , c2010
図書 <BB13079618>
Relationship marketing : strategy and implementation / Helen Peck ... [et al.]
Oxford : Butterworth-Heinemann , 1999
図書 <BB00441524>
Managing customer experience and relationships : a strategic framework / Don Peppers, Martha Rogers
: hardback. - 4th ed. - Hoboken, N.J. : Wiley , c2022
図書 <BB13196477>