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RT Book, Whole SR Print DC OPAC T1 Managing customer satisfaction in consumer service businesses A1 Czepiel, John A. YR 1980 FD 1980 SP v, 36 p. PB Marketing Science Institute PP Cambridge, Mass. LA English (英語) NO Bibliography: p. 34-35 NO "September 1980" NO On cover: Research program. Working paper. NO 叢書名=Report / Marketing Science Institute ; no. 80-109 NO 書誌ID=BB00294345; NCID=BA24947455; LK https://doors.doshisha.ac.jp/opac/opac_details/?lang=0&amode=11&bibid=BB00294345 DS 同志社大学OPAC OL 30