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検索キーワード:(件名: #Customer relations)
該当件数:91件
Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole
Boston, Mass. : Harvard Business School Press , c1997
図書 <BB00354896>
Building routes to customers : proven strategies for profitable growth / Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer
: hbk. - New York : Springer , c2009
図書 <BB10323745>
Customer communications in marketing / Gill Wood
2001-2002,2002-2003. - Oxford : Butterworth-Heinemann , 2001-. - (The official CIM coursebook)
図書 <BB00533625>
Customer loyalty and success / James J. Lynch
Basingstoke : Macmillan Business , 1995
図書 <BB00301235>
Real time : preparing for the age of the never satisfied customer
: pbk. - Boston, Mass. : Harvard Business School Press , 1999
図書 <BB00440734>
Administration as service, the public as client
Paris : Organistion for Economic Co-operation and Development , 1987
図書 <BB00023317>
Customer relationship management : concepts and technologies / Francis Buttle
: pbk. - 2nd ed. - Oxford : Butterworth-Heinemann , c2009
図書 <BB10289826>
Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richard Batterley
Sydney : McGraw-Hill , c2004
図書 <BB10190238>
Customer relationship management / Neil Russell-Jones
Canterbury : Financial World , c2002
図書 <BB10194617>
Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan
: pbk,: hbk. - 3rd ed. - London : Routledge , 2015
図書 <BB12986097>
Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni
1st ed. - San Francisco, CA : Jossey-Bass , c2010
図書 <BB13079618>
Harvard business review on increasing customer loyalty
Boston, Mass. : Harvard Business Review Press , c2011. - (Harvard business review paperback books)
図書 <BB12447460>
The power of two : how smart companies create win-win customer-supplier partnerships that outperform the competition / Carlos Cordón and Thomas E. Vollmann
Basingstoke : Palgrave Macmillan , 2008
図書 <BB12582737>
Strategic customer management : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow
: hardback,: pbk. - Cambridge ; New York : Cambridge University Press , 2013
図書 <BB12609111>
Marketing myopia / Theodore Levitt
Boston, Mass. : Harvard Business Press , c2008. - (Harvard business review classics)
図書 <BB12968364>
IOMA's report on managing customer service
New York, NY : IOMA, Inc
電子ジャーナル <OJ00029932>
Customer relationship management : making hard decisions with soft numbers / by Jon Anton
Upper Saddle River, N.J. : Prentice Hall , c1996
図書 <BB00315174>
The SAGE handbook of service-dominant logic / edited by Stephen L. Vargo and Robert F. Lusch ; assistant editor, Kaisa Koskela-Huotari
: hbk. - Los Angeles : SAGE , [2018], c2019
図書 <BB13071441>
Loyalty.com : customer relationship management in the new era of Internet marketing / Frederick Newell
New York ; London : McGraw-Hill , 2000
図書 <BB00482137>
Customer relationship management : a strategic imperative in the world of e-business / editor and contributer, Stanley A. Brown
Toronto : J. Wiley , c2000
図書 <BB00485281>
Effective marketing communications : a skills and activity-based approach / Alan H. Anderson and David Kleiner
: pbk. - Oxford, UK ; Cambridge, Mass. : Blackwell Business , 1995. - (Effective management)
図書 <BB00296176>
Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra
Homewood, Ill. : Business One Irwin , c1992
図書 <BB00216096>
Horizontal management : beyond total customer satisfaction / by D. Keith Denton
New York : Lexington Books. - Toronto : Maxwell Macmillan Canada. - New York : Maxwell Macmillan International , c1991
図書 <BB00197876>
Achieving excellence in stakeholder management / Joachim Scharioth, Margit Huber, editors
Berlin : Springer , c2003
図書 <BB00579069>
Customer loyalty : how to earn it, how to keep it / Jill Griffin ; foreword by Robert T. Herres
New and rev. ed. - San Francisco : Jossey-Bass , c2002. - (The Jossey-Bass business & management series)
図書 <BB00567200>
Relationship marketing : strategy and implementation / Helen Peck ... [et al.]
Oxford : Butterworth-Heinemann , 1999
図書 <BB00441524>
What the customer wants you to know : how everybody needs to think differently about sales / Ram Charan
: pbk. - London : Penguin , 2009. - (Penguin books ; . Penguin business)
図書 <BB10330147>
America's service meltdown : restoring service excellence in the age of the customer / Raul Pupo
Santa Barbara, Calif. : Praeger , c2010
図書 <BB12106475>
Revolutionize your customer experience / Colin Shaw
New York, N.Y. : Palgrave Macmillan , 2005
図書 <BB10158804>
Handbook on the experience economy / edited by Jon Sundbo, Flemming Sørensen
Cheltenham : E. Elgar , c2013
図書 <BB12859531>
Imagineering : innovation in the experience economy / Gabriëlle Kuiper and Bert Smit ; translated by Monique Hondelink
Wallingford : CABI , c2014
図書 <BB12885532>
Customer value creation behavior / Youjae Yi
: hbk. - London : Routledge , 2014
図書 <BB12893874>
Winning in service markets : success through people, technology and strategy / Jochen Wirtz
: hardcover,: pbk. - New Jersey : World Scientific , c2017
図書 <BB13003197>
Consumer brand relationships : meaning, measuring, managing / edited by Marc Fetscherin and Tobias Heilmann ; [foreword, Ed Lebar & Max Blackston]
Basingstoke : Palgrave Macmillan , 2015
図書 <BB12963969>
Building customer-brand relationships / Don E. Schultz ... [et al.]
: hbk. - London : Routledge , 2015, c2009
図書 <BB12986096>
: pbk. - London : Routledge , 2016, c2014
図書 <BB12994308>
A multidisciplinary approach to service encounters / edited by María de la O Hernández-López, Lucía Fernández-Amaya
: hardback. - Leiden : Brill , c2015. - (Studies in pragmatics / general editor, Bruce Fraser ; v. 14)
図書 <BB13024001>
Leading the customer experience : inspirational service leadership / Sarah Cook
: hbk. - Farnham : Gower , c2015
図書 <BB13024002>
Organisational schizophrenia : impact on customer service quality / Gopal K. Gureja
: pb. - Los Angeles : SAGE , 2013
図書 <BB13024007>
Behind the cloud : the untold story of how Salesforce.com went from idea to billion-dollar company -- and revolutionized an industry / Marc R. Benioff, Carlye Adler
: cloth. - 1st ed. - San Francisco, Calif. : Jossey-Bass , c2009
図書 <BB13108300>
Relationship marketing in the digital age / Robert W. Palmatier and Lena Steinhoff
: hbk. - New York : Routledge , 2019. - (Routledge studies in marketing)
図書 <BB13077905>
Technology mediated service encounters / edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López
: HB. - Amsterdam : J. Benjamins , c2019. - (Pragmatics & beyond : new series ; v. 300)
図書 <BB13079532>
The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell
: hbk. - New York, NY : Palgrave Macmillan , 2007
図書 <BB12582288>
Forecasting in marketing / volume editor, Kay Peters ; contributors, Roderick J. Brodie, Timothy B. Heath, Kalyan Raman
: HB. - Los Angeles : Sage , 2012. - (Legends in marketing ; . V. Kumar / series editor, Jagdish N. Sheth ; v. 4)
図書 <BB12608927>
Business-to-business / volume editor, Rajdeep Grewal ; contributors, Mahima Hada, Jean L. Johnson, William T. Ross, Jr
: HB. - Los Angeles : Sage , 2012. - (Legends in marketing ; . V. Kumar / series editor, Jagdish N. Sheth ; v. 9)
図書 <BB12608961>
Customer relationship management / volume editor, Denish Shah ; contributors, Lerzan Aksoy, Morten Holm, Timothy Keiningham
: HB. - Los Angeles : Sage , 2012. - (Legends in marketing ; . V. Kumar / series editor, Jagdish N. Sheth ; v. 10)
図書 <BB12609127>
Retailing : store and customer level / volume editor, Michael Levy ; contributors, Dhruv Grewal, Kiran Karande, Anne L. Roggeveen
: HB. - Los Angeles : Sage , 2012. - (Legends in marketing ; . V. Kumar / series editor, Jagdish N. Sheth ; v. 2)
図書 <BB12609131>
Retailing : market and firm level / volume editor, Praveen Kopalle ; contributors, Rajiv P. Dant ... [et al.]
: HB. - Los Angeles : Sage , 2012. - (Legends in marketing ; . V. Kumar / series editor, Jagdish N. Sheth ; v. 1)
図書 <BB12609134>
Marketing strategy : customer / volume editor, Rajkumar Venkatesan ; contributors, Satish Jayachandran, Anita Luo, Joseph Pancras
: HB. - Los Angeles : Sage , 2012. - (Legends in marketing ; . V. Kumar / series editor, Jagdish N. Sheth ; v. 8)
図書 <BB12609135>
International marketing / volume editor, Daniel C. Bello ; contributors, Esra Gençtürk, David A. Griffith, Kelly Hewett
: HB. - Los Angeles : Sage , 2012. - (Legends in marketing ; . V. Kumar / series editor, Jagdish N. Sheth ; v. 3)
図書 <BB12609142>